SHIPPING POLICY
All pieces are made-to-order and shipped via DHL within 21 working days.
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We ship worldwide. You will receive a confirmation email with a tracking number once your order has been shipped.
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Please be aware of customs and duty fees the customer will be liable to pay in any destination outside of the UK. We are not responsible for any parcels returned for unpaid customs fees.​​
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In the case a customer requests for order cancellation when we have already started working on their piece, a refund will be processed. We reserve the right to retain 30% of the total amount as our team will have started making your specific order.
RETURNS POLICY
Should you want to return a product, you have 14 days upon the receipt of your order to request to return your product(s). Articles must be returned in perfect condition, not used or damaged, with original tags attached in original packaging.
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Please email shop@samuelslattery.com to request and confirm with us the reason for your return. Within 14 working days upon reception of the returned product, we will accept the request and provide return instructions.
We handle each query on an individual basis to the best of our ability. Please note in some cases, exchanges or refunds are not possible as we do not keep stock. Each piece is made-to-order following your purchase.​
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PAYMENT METHODS
Credit / Debit Cards
PayPal
Offline Payments
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All sales are final from the moment payment is taken. No goods will be shipped without payment. The final price of the order delivery costs (inclusive of UK VAT where applicable and deducted at checkout outside of the UK) is always in GBP sterling. Local duties and taxes will be the customer's responsibility.